“What Makes a Design Intuitive?”...

Last night I attended Refresh Boston’s (LINK) presentation on intuitive design, featuring keynote speaker Jared Spool of User Interface Engineering (UIE). (LINK) Jared asked the central question “What Makes a Design Intuitive?” and proceeded to illuminate his audience with humor and clear examples of things that are (and are not) intuitive. My illustrative (expanded) version of the take-away is here. For those...

Palm for the iPhone?...

If you are a frequent reader of my blogs, you know how much I’ve come to love my iPhone. But there’s still one critical upgrade I’d like to make; the calendar function is vastly inferior to the Palm’s OS. The iPhone calendar application limits the intervals at which I can set alarms or repeat events. And backing up my data isn’t nearly as straightforward as it is with Palm. Have you noticed...

Customer Experience: Mac vs. PC...

The Customer Experience: Mac vs. PC My old PC had been making funny grinding noises and taking a long time to load. A real long time.  Like up to half an hour. This was not a good thing. It’s was ok when my wife was at work, the kids were at school and I was home alone. On those rare occasions the eMac was available. But that didn’t usually happen.  More frequently there were six of us competing for screen...

I help entrepreneurial companies...

…transform their differentiators into positive, lasting relationships. A proven, real-life parallel entrepreneur, my collaborative talents in marketing, sales and businesses development turn good concepts into great processes, products and services. To help get ideas up and running I collaborate with passionate business leaders, explore the intersection of need and opportunity, look for root causes (beneath presenting...

Easy Things to Fix #2: A ‘Bright’ Idea...

I recently returned to Boston from Denver on a relatively uneventful flight. However, I was witness to one situation that really left me thinking. Have you ever been on a red-eye? If so, you probably remember it being exceptionally dark while everyone was sleeping. Exceptionally dark that is, unless you happen to be sitting next to an insomniac reader. If that was the case you might have a vague memory of ’seeing...