Check out this headline from a recent Whole Foods press release:
Whole Foods took a leadership position by eliminating plastic bags from their stores, and obviously the bet paid off: their customers are happy about the decision and the environment is cleaner as a result. So why haven’t more companies replicated this stance? Here’s one way that it could happen:
Starbucks (and/or Dunkin’ Donuts, Peete’s Coffee, etc.) could commit to improving their environmental stewardship by encouraging people to bring their own travel mugs. Reminders help, of course (for about a year Whole Foods had a big banner on the front of their store reminding customers to bring their bags in with them) so the coffee franchises could run a promotion that would work like this:
- 1. On the day their campaign starts, they will give out free travel mugs (branded, of course) to the first 10 customers at each store.
- 2. From then on, every time a customer brings their own mug they get entered into a Grand Prize contest (there would be no other way to enter).
- 3. At the end of six months the Grand Prize winner is randomly drawn and announced (the prize would be something like an all expense trip for 4 to Costa Rica).
- 4. Meanwhile, customers are asked if they want to submit a video (less than a minute long) about why they bring their own cups to Starbucks. The videos are posted to Starbucks’ website, and each month (for a year) every store chooses one winner to receive free coffee for a year. Maybe the internet audience even gets to vote for the customers they want to win.
What do you think?







AfriGadget
Kiva
Sweet! I noticed soon after I posted this that Starbucks had a tiny little card posted near their register, offering $.10 off when you use your own mug. Not much incentive there! I like your shop’s idea Ayla, though I’d focus on cross-selling too (getting them to try then buy donuts, muffins, etc) to make up for the lost revenue from giving away free product.
Love this Idea. When I worked for a small coffee shop our incentive to bring back the reusable coffee container was that we would punch a card and every 10 refill and you got a free cup of coffee. It was a hit.