Easy Things to Fix #1 (it’s not all about world ...

I often think about how little design changes can make a big difference in the user’s experience (see my note, “One of my favorite ideas” here), and how those little things translate into customer loyalty or lack thereof. So I’ll entertain you on an ongoing basis with my thoughts on some of these things. If you’ve been brainstorming too and want to share, send me your ideas! (I’ll give credit, I promise). Let’s...